Data Protection & Policy Statement

Data Protection & Policy Statement

  1. Professional Information Agency are Field Agents who collect Data and Serve Documents on behalf of Legal clients throughout Ireland and United Kingdom
  2. The personal data we collect will be used for the following purposes:
    • Serving Legal Documents for Civil Matters
    • Reestablishing contact for Banks or Solicitors to recover monies owed
    • Evaluating if legal actions for civil claims are viable
    • Location of missing assets/persons
    • Staff Records
  3. Consent
    By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
    Consent is required for Professional Information Agency to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used.You may withdraw consent at any time by contacting Professional Information Agency in line with Withdrawal of Consent Procedure. We may collect personal data from a source other than the individual without providing them with a privacy notice (‘invisible processing’)
  4. Disclosure
    Professional Information Agency will pass on your personal data to third parties without first obtaining your consent
  5. Retention period
    Professional Information Agency will process personal data for 90 days and will store the personal data for Six Years from end of instructions
  6. Your rights as a data subject
    At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
    • Right of access – you have the right to request a copy of the information that we hold about you.
    • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
    • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
    • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
    • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
    • Right to object – you have the right to object to certain types of processing such as direct marketing.
    • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
    • Right to judicial review: in the event that Professional Information Agency refuses your request under rights of access, we will provide you with a reason as to why.
    All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data
  7. Complaints
    In the event that you wish to make a complaint about how your personal data is being processed by Professional Information Agency or a third party  or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Professional Information Agency’s data protection representatives Data Protection Officer

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Professional Information Agency, will collect and use your personal data for Serving of Legal Documents, Field Enquiry work, Location of missing persons , Financial well being, establishing contact with client and subject and general investigative instructions.

How we use your information

This privacy notice tells you how we, Professional Information Agency, will collect and use your personal data for Serving of Legal Documents, Field Enquiry instructions, Location of missing persons , Financial well being, establishing contact with client and subject and general investigative instructions.

Why does Professional Information Agency need to collect and store personal data?

In order for us to provide Process Serving and Investigative services we need to collect personal data .In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Professional Information Agency would contact you for additional consent.

Will Professional Information Agency share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Professional Information Agency in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely When they no longer need your data to fulfil this service, they will dispose of the details in line with Professional Information Agency’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Professional Information Agency use the personal data it collects about me?

Professional Information Agency will process (collect, store and use) the information  provided in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Professional Information Agency is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Professional Information Agency contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure. 

Can I find out the personal data that the organisation holds about me?

Professional Information Agency at your request, can confirm what information we hold about you and how it is processed. If Professional Information Agency does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Professional Information Agency or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

Professional Information Agency accepts the following forms of ID when information on your personal data is requested: Passport or Driving Licence

Plus a

Household Bill from the past 3 months

We reserve the right to charge a fee for providing this information.  We are unable to provide the details until the fee has been paid. If the details we hold are incorrect you can ask us to amend them.

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